We ONLY work on the Type 2 UDT Chronosport watch (IF you are a former customer of ours whose UDT we have previously serviced), which is the model which as THREE (3) chrono-pusher buttons (two buttons and a crown on the right side and only one button on the left side). If your UDT has ONLY TWO (2) total buttons, then WE CAN NOT WORK ON IT. End of discussion. We also do NOT work on ANY OTHER TYPE OF CHRONOSPORT WATCH other than the Type 2 UDT.
We are only accepting work from FORMER customers (see next FAQ for more details).
We ONLY accept payment by check or money order. All checks require two weeks to clear before work will begin. We used to accept PayPal. When you visit the FOR FOMER CUSTOMER PAGE (use top bar navigation) you can read WHY. All time frames for repairs will commence AFTER your check clears. We do NOT offer refunds. Don't like this policy? Send your UDT somewhere else. End of discussion.
A former customer is one who has sent US (BestFix Watch Company, Inc.) a UDT in the past and whose watch we have repaired before. We track serial numbers. We KNOW which watches we have serviced.
We made the decision to limit new work in early 2021 due to the following reasons:
1. Parts are no longer available for this watch. Our parts inventory is LIMITED and several parts we have manufactured in small batches. We have chosen to protect this inventory of parts for our former customers whose watches are still under our limited warranty. Currently we are ONLY accepting former customer's UDTs for Level 1 and Level 1X service (battery and pressure test only), or for complete restorations (see below). See our service levels description page for more information. If you watch is determined to have a damaged circuit or LCD panel, the only repair option avaialble is a 'full/complete restoration.'
2. We received many inquiries and UDTs for service/repair/restoration evaluations in 2020 and early 2021 from potential customers who were NOT serious about having their UDT properly repaired. "It only needs a battery..." "This watch only costs $400 in the PX in 1980, so these repair costs are totally out of line," or "The other guy that used to repair these only charged 'x', so why are you charging 'y'?" and on and on. We hate dealing with this type of person. So in many ways, this decision was an absolute no brainer.
3. We prefer to focus on quality and not quantity, and restricting inflow is the best way to insure quality outflow.
We receive many inquiries about whether we will accept UDTs from older customer of the original Chronosport in CT, or 'the guy in Florida who used to fix my UDT.' We will NOT. If you waited until now to send us your UDT, then you are ALMOST SOL. We say 'almost' because there is an exception to every rule. Keep reading and you will find it. Then there is the question, "Is there any one else you can recommend to service my UDT?" The answer is NO. ALL (as in 100%) of the other folks who advertise to repair the UDT are patently dishonest, TO A FAULT. They do NOT have the parts. They do NOT have the experience. And there is NO SUBSTITUTE FOR EXPERIENCE. ZERO. Sell your non-repairable UDT on Ebay.
Okay, so there is actually ONE (1) exception to our 'only-former--customers' rule.
We are accepting a limited number of UDTs from NEW or FORMER customers, but ONLY for complete restorations. The cost to have your watch evaluated for a restoration is $149.95. The cost to restore your UDT will START at an additional $1,499 and go up from there based on what we determine during the evaluation. The starting price is non negotiable. DO NOT SEND your watch for a restoration evaluation if you are the kind of guy who thinks he can 'negotiate.' You will not find our response in any way entertaining or to your liking.
ALSO, If you send us your UDT for a restoration evaluation, then understand that if either:
A. We determine it either can NOT or will NOT be restored by us (highly unlikely - typically this means we have determined that you are NOT the type of person we would prefer working for - and this is due to your behaving in a rude, condescending or disrespectful way - just like in basic training where you are the inductee and we are your E-7, if we detect a hint of jackass, you will regret it.
B. You decline to have us restore it after you review our firm quote... THEN... keep reading
YOU WILL BE OUT $149.95. End of story. And yes, we send the unrepairable/non-repairable UDT back to you.
Therefore, BEFORE you send us your UDT for a restoration evaluation you should UNDERSTAND that the FIRM quote will be AT LEAST $1499 or higher (plus the $149.95 you will have already paid for the evaluation). Payment for all restoration costs MUST be made in FULL BY CHECK (no credit card and no Paypal) before ANY work is done, and the typical time frame for a restoration is 10-12 weeks. If you don't trust this situation, simple - do NOT send us your watch. We have an A+ rating with the BBB with ZERO complaints. We ecourage you to check out the 'competition' and read all of their complaints. LOL. If you are interested in this option, then scroll down to the bottom of this page to purchase a restoraton evaluation quote.
This is the ONLY option available. Do NOT email us to inquire about anything which has been clearly answered here, or your email will be IGNORED. This exceptional offer will EXPIRE on 12/31/21 (that is the END of THIS YEAR - 2021 - for those of you with a smart-phone for a 'brain'). This means we will NEVER offer this opportunity again. 'Never' = no more, no longer in existence, end of run, DONE, FINISHED, NO WAY, NO HOW, ZERO CHANCE. Are we clear?
After this date, we will NOT be doing any further complete restorations, nor do we have plans to sell any future, fully-restored UDTs.
Ready to send your UDT for a restoration evaluation quote? The cost of this service is $149.95 and will result in your UDT being evaluated for restoration. We may determine that your UDT can NOT be restored. If so, you will have spent $149.95. NO REPAIRS ARE BEING PURCHASED WITH THIS FEE. This is a NON-refundable charge. If we determine that your UDT can be restored, the MIMINUM restoration fee will be an ADDTIONAL $1,499 AND UP (payable by CHECK ONLY), depending on what we determine your watch NEEDS to be properly restored. This offer WILL expire on 12/31/21, which means there will be no future offers of this type available, ever. So NOW is your last chance.