If you have sent us your UDT BEFORE for service, repair or restoration, AND your UDT needs any new work then please click on the hyperling below "FORMER CUSTOMER REPAIR FORM" for instructions on how to send us your UDT. We have records of the prior work we have done on your UDT, by serial number. You do NOT need to email us in advance to determine if we have a record. If you have sent it, we have a record. CURRENTLY WE ARE ONLY PERFORMING LEVEL ONE SERVICE (& LEVEL ONE 'PLUS' SERVICE - see 'Service Levels' page) ON UDTs WE HAVE PREVIOUSLY SERVICED (BATTERY CHANGE AND PRESSURE TEST ONLY). Use the the hyperlink below entitled "Former Customer Repair Form" to access and download the repair form.
However, if you have NEVER sent us your UDT watch before, then we regret to inform you that you may NOT send us your UDT for work. If you ignore this message and manage to send us a UDT that we have NOT worked on before, you will be invoiced a decline fee of $49.95, to cover the cost of returning your unrepaired watch to you. If you ignore this invoice then we may, at our discretion, either treat your watch as abandoned property, or return it to you via USPS C.O.D. (Cash on Delivery) in the amount of $79.95. This means you will have to pay the post office $79.95 to receive your undiagnosed and unrepaired watch back. The ONLY current way to become one of our 'former' customer is to send us YOUR UDT for a FULL restoration evaluation (see our FAQ page for more information on this new option).
WARNING: Sending us snide and demeaning comments regarding this policy will insure that, IF we ever begin accepting any new work, it will NOT be any work from YOU.
Watchmaking is NOT an easy trade to learn, and for the independently-minded, almost impossible to gain acceptance into. Over a decade ago when I attempted to enter the trade of Swiss watch repair, I was met by strong resistance which came from both established American watchmakers and the Swiss watch brands. It seemed that no matter how hard I tried, I could not gain respect, and parts accounts with any major manufacturer were almost impossible to acquire. I quickly learned that one particular word really set off the 'elite' watchmaker, and that word was 'FIX.' They despised it, and in school we were told NEVER to use that word. "We 'service' the watch," I was admonished.
Long before this symbol was co-opted by crazy German socialists in the 1930s, the 'wolfsangel' was an iron-shaped, baited trap used to catch and kill errant wolves. But little known to many today is the fact that it was also strategically utilized during the Middle Ages as an identifying symbol of INDEPENDENT TRADESMAN, who were often summarily rejected by the fascists 'guilds.' This bold, new breed of tradesmen desired a symbol that would embody the cause of an emerging and rare form of freedom from the onerous restrictions imposed by the archaic, racist and hostile trade guilds. The wolfsangel was chosen by them to serve as an ANTIestablishment message, and it was purposefully adopted by me in 2006 to represent the stylized 'F' in the corporate logo for BestFIX Watch Company. This little 'f' stands for the independent tradesman's FREEDOM from the restrictive, greedy and monopolistic Swiss, and also from pernicious, 'elite' American watchmakers who detest ANY form of competition, and actively work to subvert both the evolution of the trade itself, and any new tradesmen who dare to question authority.